Hear how Hotel Equities (HE) COO Al Smith views service and community impact, and how purpose is built into the HE DNA.
Gain insights into the potential of "hospitality with heart" as Hotel Equities COO Al Smith delves into why building engagement with communities, teams and guests creates a powerful set of growth levers. Explore the upside of how the company's servant-leader
model supported its performance and system growth throughout its 36-year history. Follow his action steps on how to use connection and relationship-building as core values to unlock success property-by-property and portfolio-wide in 2025 and beyond.
Hit the play button on the slider or choose a chapter to find out how moving beyond a transactional model to a "doing well by doing good" hospitality business strategy can enable companies to maximize their impact and their bottom lines.