On
the first day of HICAP, hospitality experts discuss when to be an owner and
when to operate and why transparency is essential for growth.
SINGAPORE — Pan Pacific Hotels Group CEO Peng Sum Choe
remembers it wasn’t that long ago that hotels weren’t the favored assets to
own in Asia Pacific, especially compared to office building assets. However, the times and
investment flavors have changed.
“Hotels seem to be the flavor of
the month or the flavor of the year [right now]. The yields are going up,” Choe said on stage at the opening of HICAP 2025 in Singapore. “One thing I’d say
to a lot of hotel investors is if you have to have a very good location in a
city center and obviously you’ll pay a high price. The operating yield will not
be that sexy, but it’s a long-term asset. Most of the time, if we look at the
total return… it makes sense.”
Although Singapore-based Pan Pacific considers
most of the hotels it owns to be long-term assets, that doesn't mean the
company won’t sell. He mentioned Pan Pacific's 2024 sale of the Park Royal
Kitchener in Singapore, which featured an eye-popping return.
“Last year… we sold a hotel at
S$530 million and on our books it was S$100 million. That’s almost a S$430
million profit. What other place can you get that?” Cho said.

Last year… we sold a hotel at S$530 million and on our books it was S$100 million. That’s almost a S$430 million profit. What other place can you get that?
Peng Sum Choe
Choe was part of the “Views from
the Boardroom – Round One” panel on the first day of the 35th annual Hotel
Investment Conference Asia Pacific (HICAP). The panel included Jihong He, chief
strategy officer of Shanghai-based H World Group and executive chair for H
World International; Yoshiki Kaneda, president and representative director
for Tokyo-based Seibu Prince Hotels Worldwide; Bob van den Oord, CEO for
Hong Kong-based Langham Hospitality Group; and Alex Murray, vice president and
regional head of Southeast Asia for Hilton. Jennifer Davey, director, Australia
for Horwath HTL, served as moderator.
Because H World International
has such an extraordinary amount of hotels (Jihong He said the company runs
about 12,000 hotels and about 1.1 million rooms, with most of them franchised),
it’s an essential paradigm for the company to have its franchises be able to make a
good return so it can keep up with massive growth.
“We open about 2,300 hotels a
year… That means that all our franchisees need to see [returns]. Otherwise,
we’ll have difficulty signing new deals,” she said. “In order to make a return
for them, we really look at every aspect of the business.”
Jihong He said the model also
must include the ability to renovate hotels at a lower cost.
“We build a very big supply
chain and find the products… So they can exactly calculate how much they will
have to spend on the renovations,” she said. “For each category of hotels, each
brand will have a very clear target cost and we cannot exceed that.”
That also means each H World
hotel franchisee has a clear understanding of what the GOP will be for hotels.
“We run mostly limited-service
hotels. So, our GOP margin is between 50, 60, 70%,” Jihong He said. “We have to
promise our franchisees that GOP margin. Otherwise, they will say, ‘How long is
my investment return?’”
What owners value
Oord said it takes an owner to
understand an owner. So, Langham and its parent company, Hong Kong-based Great
Eagle Holdings Ltd., are able to cater to what a potential investor is looking
for.
“It’s not particularly rocket
science. An owner is looking for someone who can take good care of their assets
and who can give good financial returns,” he said. “Of course, as an operator,
we want brand strength. We want integrity. Ultimately, these two parties will
have to work closely together to achieve success.
“Throughout that partnership,
it’s going to be really important to have transparency and to be able to have
frank discussions when you might get off [the path] at times.”
Murray said that for Hilton,
it’s about working with their owners to ensure they have the right partner and
deploy the right brands in the right applications at the right time.

In terms of location, we will consider ownership in key, strategically important cities in Asia Pacific… In secondary cities, we prefer management contracts.
Yoshiku Kaneda
“It’s important to ensure the
integrity of your brands, because essentially, they’re the ones that help you
deliver those premium returns,” she said. “At the same time, there really has
to be a deep understanding of the investment intent, the horizon that the owner
aspires to and how long the asset will be kept as well, and make sure that you
really deepen that understanding of what is going to make that partnership a
success for both the operator and the brands, as well as the owner and the
investor.”
Murray said it’s those positive
experiences for owners that allow Hilton to continue growing in places like
Asia Pacific.
“In my experience, it’s good
examples where we are securing a lot of repeat hotel deals with existing owners
because there’s trust there,” he said. “There’s an understanding that if you
get this mutual understanding right, you really act in the spirit of doing the
right thing for the owner and for the investment and that translates into that
trust to grow together and making sure that the investors are successful for
the long term.”
For Seibu Prince, which recently
made a splash with its acquisition of Ace Hotels, Kaneda said the company’s
basic strategy is to determine when it should be asset-light with an HMA, and when the company should take an ownership stake.
“The decision between being an
owner/operator or an HMA will be delivered by mainly two considerations:
location and brand,” he said. “In terms of location, we will consider ownership
in key, strategically important cities in Asia Pacific… In secondary cities, we
prefer management contracts. We will consider key money to secure a deal. If
the right opportunity comes along.”
Kaneda said lifestyle hotels are
also candidates for ownership.
“Lifestyle hotels require more
details… [for] the asset and more control over the asset by the operator,” he
said.