COVID created an
unpredictable environment, especially for the hotel industry. So, it’s not
surprising that the recovery from the pandemic has also been hard to predict, especially more recently.
That means it can be puzzling to most experienced researchers out there.
“For
me, and it might just be that I’ve been around so long that I was lulled into
complacency, but it is unusual to see such a strong economic environment and
hotel demand not recover,” Rachael Rothman, head of hotels research for CBRE, said of more recent performance data. “Particularly because people are spending on travel. For me, that’s
something that I got wrong.”
Rothman
said that such strong economic indicators like the third-quarter GDP increasing
by 4.9% would normally mean a boon for hotels. But that’s not been the case, as
hotel numbers have been softening in the back half of 2023.
The
reasons are plentiful and well cited, from international inbound still not back
to pre-pandemic levels to the proliferation of glamping and a full recovery of
cruise demand.
“That’s
something that surprised me, personally, is how strong the economy was and yet,
how soft hotels were in the third quarter,” Rothman said.
Dallas-based
CBRE recently published its U.S. Hotel State of the Union report. Hotel
Investment Today talked to Rothman about the main findings of the report, the
biggest surprises and the impact of short-term rentals on hotels.
Performance down, profits up
The
report found that October RevPAR for hotels declined 2.1%, driven by a 3.2%
decline in occupancy and partially offset by a 1.1% increase in ADR. The RevPAR
performance was also weighed down by independent hotel performance.
It
also found that despite the expectation for continued GOP margin pressures,
flat margins in September and a 3.4% increase in total revenues led to GOP profit dollars.
“The
biggest surprise was that September showed gross operating profit dollar
growth. And it was a month in which margins were flat year-over-year,” she
said. “They’ve been contracting, essentially, since very early in the first
quarter. To me, that was the biggest directional change.”
Short-term rental pressure
The
report also found that while hotel demand growth declined 2.4% in October,
short-term rental demand (think Airbnb or Vrbo) rose by 15%. That suggests that
short-term rentals are taking share from hotels.

Consumers are really strong; they are spending, and they are spending on travel. They’re just not spending in a traditional hotel to the same extent as before the pandemic, at least on the demand side. Rates are higher, but in terms of occupancy and demand, we have yet to see a full recovery.
Rachael Rothman
“Consumers
are really strong; they are spending, and they are spending on travel,” Rothman
said. “They’re just not spending in a traditional hotel to the same extent as
before the pandemic, at least on the demand side. Rates are higher, but in
terms of occupancy and demand, we have yet to see a full recovery.”
The
CBRE report said that while ADR and RevPAR have already recovered to
pre-pandemic levels, occupancy has not. The forecast is for occupancy to
recover by 2028 and that urban RevPAR will grow faster than other locations
over the next few years (+5.2% RevPAR CAGR, higher than the average of +3.4%.)
Rothman
said New York has been the biggest standout among the urban markets.
“People
have really been surprised by the strength and the speed of the recovery in New
York and the number of compression nights,” she said.
The
report found that the pace of loan origination for hotels was down again in
October as interest rates continued to rise. Rothman said the Fed’s recent
announcements of rate cuts in 2024 mean many investors are taking a
wait-and-see attitude toward lending.
“If
you don’t have to refinance now, you’re probably holding off,” she said.
“If people feel that there’s the possibility that we’ll have lower rates six
months from now, and they have the runway… they’re going to wait it out unless
there’s a transaction or a refi date that they need to adhere to.”
When will inbound return?
The
report finds that the gap between inbound and outbound travel (especially from
China) persists but has narrowed from 38% a year ago to 27.7% in October.
Rothman
said there is reason for optimism for a return (and for continued growth for
hotels), but at a much slower pace than anyone predicted.
“It
takes a long time to add back long-haul flights. I guess I was optimistic that
a year might be long enough. But those expectations probably need to be
right-sized for another two years to recover fully.
“You
do see it improving. It’s just maybe not as fast as we had liked or wanted. But
if you’re not seeing it roll over, you’re not seeing declines. It is steadily
improving over time. And I think that gives people cause for optimism.”